Bertix handles the repetitive customer inquiries that consume your support team's time—so they can focus on complex issues that require human expertise.
No credit card required
Each use case is purpose-built for e-commerce operations, with integrations and workflows designed for your stack.
Where Is My Order?
Customers constantly call asking about order status, creating high ticket volume and frustrating both agents and customers.
Bertix automatically retrieves real-time tracking information from your shipping providers and delivers instant, accurate updates to customers.
RMA Processing
Return requests require manual verification, label generation, and back-and-forth communication that slows down resolution.
Bertix handles the entire return flow: validates eligibility, generates labels, initiates refunds, and processes exchanges automatically.
Address Changes & Issues
Delivery issues like wrong addresses, failed deliveries, or package holds require urgent action but often sit in queues.
Bertix proactively handles delivery exceptions, updating addresses, scheduling redeliveries, and communicating with carriers in real-time.
Payment Status & Issues
Payment questions, refund requests, and billing disputes require access to multiple systems and careful verification.
Bertix securely accesses payment data, processes refunds within policy limits, and resolves billing inquiries instantly.
Product Fit & Compatibility
Potential customers abandon carts when they can't get quick answers about product compatibility, sizing, or features.
Bertix acts as a knowledgeable sales concierge, answering product questions and guiding customers to the right purchase.
24/7 Customer Support
Customers need help outside business hours, but overnight staffing is expensive and often provides inconsistent service.
Bertix provides full-service support 24/7, handling calls with the same capability as your daytime team.
Chat / Voice / Hybrid
Shoppers bounce when they can't get a fast answer—especially from social traffic landing on your store.
Offers an instant chat or voice entry point that can resolve issues end-to-end, whether embedded on your site or via a hosted link.
Specialized AI operators handle different aspects of customer operations, each with deep expertise in their domain.
Order Management Specialist
Handles all order-related inquiries including tracking, modifications, and status updates.
Shopify/WooCommerce • Shipping carriers • OMS systems
Returns & Exchange Specialist
Manages the complete returns and exchange lifecycle from request to resolution.
Return management system • Shipping APIs • Payment gateway
Payment & Refund Specialist
Handles payment inquiries, refund requests, and billing dispute resolution.
Stripe/PayPal • Billing system • Customer database
Pre-purchase Advisor
Guides potential customers through product selection and purchase decisions.
Product catalog • Inventory system • Knowledge base
Escalation & Quality Manager
Oversees complex cases, handles escalations, and ensures quality across all interactions.
All systems • Helpdesk • CRM • Analytics
Watch how Bertix handles a real customer call from start to finish—authenticating, retrieving data, taking action, and confirming resolution.
Customer calls about missing order
Bertix answers, authenticates via order #
Retrieves tracking from FedEx API
Discovers package held at local facility
Customer requests address change
Updates address via carrier API
Confirms new delivery date with customer
Sends confirmation SMS with tracking link
Call completed - issue resolved
Start with 200 free minutes. No credit card required. Deploy in 24 hours.
