Customer First
Every decision we make starts with how it impacts our customers and their end users.
About Bertix
Automating customer operations for e-commerce
We're building the Autonomous Customer Operations Platform (ACOP) that resolves 70-90% of routine customer calls without human intervention.
Our Mission
Empower e-commerce brands to deliver exceptional support at scale
E-commerce customer support is broken. Brands spend millions on agents who handle the same repetitive questions—where is my order, how do I return this, when will I get my refund—while complex issues that actually need human attention go unresolved.
Bertix changes this. Our AI operators handle routine inquiries end-to-end, not just deflecting to self-service but actually resolving issues by taking real actions in your systems. This frees your human team to focus on high-value interactions that build customer loyalty.
We're not trying to replace your support team. We're building the AI colleagues that make them more effective.
70-90%
Calls resolved autonomously
24hrs
Average time to go live
60%+
Support cost reduction
1,200+
Tool integrations
Our Story
Built by e-commerce operators
Bertix was founded by a team that spent years building and scaling e-commerce operations. We saw firsthand how support costs balloon as brands grow, and how traditional chatbots and deflection tools only push customers to the phone.
The breakthrough came when we realized that the real bottleneck isn't the conversation—it's the actions. A customer calling about a return doesn't just need answers; they need someone to actually generate the label, update the system, and confirm the refund. That requires deep integration and real-time execution.
So we built Bertix: AI operators that don't just talk, but do. Today, we're headquartered in Düsseldorf, Germany, with team members across Europe and the US, all focused on making autonomous customer operations a reality for e-commerce brands of every size.
Our Values
What drives us
Execution Over Ideas
Ideas are cheap. We value shipping, iterating, and learning from real-world feedback.
Radical Transparency
Clear communication, honest feedback, and open sharing of information across the team.
Ownership Mentality
Everyone takes responsibility for outcomes, not just their specific tasks or role.
Location
Headquartered in Düsseldorf
Bertina International GmbH is based in Düsseldorf, Germany, with team members distributed across Europe and the US. We embrace remote-first work while maintaining strong connections through regular team gatherings.
Düsseldorf, Germany
EU/US timezones
Careers
Join our team
We're looking for exceptional people who want to shape the future of customer operations. If you thrive in a fast-paced environment and want to make a real impact, we'd love to hear from you.
Senior Backend Engineer
Build scalable APIs and real-time systems that power autonomous customer operations for thousands of e-commerce brands.
EngineeringRemote (EU timezone)Full-time
ML/AI Engineer
Develop and deploy speech recognition, NLU, and conversation management models for low-latency voice AI.
AI ResearchDüsseldorf, Germany or RemoteFull-time
Customer Success Manager
Guide e-commerce brands through their automation journey, ensuring they maximize value from the Bertix platform.
Customer SuccessRemote (EU/US timezone)Full-time
Our hiring process
1
Application
Submit your CV and a brief note about why you want to join Bertix.
2
Intro Call
30-minute call to discuss your background and what excites you.
3
Technical/Skills
Role-specific assessment or case study to showcase your abilities.
4
Team Meet
Meet the team you would work with and ask any questions.
5
Offer
Competitive offer with equity and the chance to shape the future.
Ready to see Bertix in action?
Start with 200 free minutes or talk to our team to learn how Bertix can transform your customer operations. No credit card required.