Bertix: Autonomous Customer Operations

Your AI operators, your vibe-company

Real-time AI operator cloud for calls and multi-party meetings that executes business workflows end-to-end — across SIP/PSTN, Zoom, Teams, and web

The Problem

Manual Handoffs

Phone + meeting conversations still don't do the work: handoffs, returns, billing, dispatch and follow-ups require human glue.

Demo-ware Overload

Buyers are flooded with demo-ware that summarizes but doesn't operate across phone + meetings + follow-ups.

Production Brittleness

Latency, interruption handling, and multi-party turn-taking make most 'agents' brittle in production.

Copilot Saturation

Buyers are saturated with 'AI copilot' demos that don't operate across phone + meetings + web. Bertix does.

Solution — Autonomous Customer Operations Platform (ACOP)

Bertix is a platform of AI operators that work across phone, meetings, and web to execute business workflows end-to-end.

Operators share the same realtime runtime (turn-taking, diarization, barge-in), policy/safety layer, and connectors.

Examples:

Support/Ticketing
Order Management
Billing
Sales
Supervisor
Security/Anomaly
OTP Auth
Generate Knowledgebase
Web Search
Handoff to Human
Escalation
Summarize/Closing

Showcase operator for demos: Self-Representing AI

Counter-positioning:

Not a bot. Not a note-taker. Not an avatar.

Bertix is a cross-channel operator for e-commerce (in first phase).

Target Wedges (Phase 1 → 3)

1
Phase 1 (Now)

Focus: SMB/mid-market Shopify e-commerce only

Returns/WISMO automation (auto-RMA, label generation, post-call ticketing).

2
Phase 2 (Post-Series A)

Focus: E-com adjacencies

Billing (Stripe/QuickBooks), CRM (HubSpot/Salesforce).

3
Phase 3 (Post-scale, selective)

Focus: Expansion into a few proven non-e-com verticals

Selective vertical expansion based on proven success.

Why We Win

Meeting-grade turn-taking

≥3 speakers with barge-in; sub-second cognitive response

One runtime across channels

Phone, meetings, and web — with unified policy/safety layer + connectors

Evaluation harness as proof

Scorecards on latency, barge-in cut-through, diarization accuracy, tool-use correctness, soak stability (100+ concurrent)

De-risked execution

Focused on interruptions, diarization, tool execution instead of just transcripts

Proprietary infra + multi-LLM runtime

70%+ gross margin with lower costs than incumbents

Lean, agile talent team

Faster iteration, lower overhead vs. big tech

Proof, not promises

Falsification demo (investor-ready):

  • • Self-representing operator narrates 10 slides → takes interruptive Q&A with 3+ speakers → books follow-up → places outbound call.
  • • E-com RMA flow end-to-end on real data.
  • • Measured against our public harness during the demo.
  • • Production-ready WebRTC + SIP/PSTN; Zoom/Teams join.
  • • Active deployments across Support, Orders, Billing, Sales, Supervisor, Security/Anomaly operators.

Contact us:

Germany
+49 211 5469060
Waiting List
waiting@bertix.ai

Success Metrics Investors Can Underwrite

Primary North Star

RAR-30 (Return Avoided Rate @30d)

SLOs

99.9% operator availability

Median cognitive <1s

Barge-in cut-through <250ms

2-hour soak at 100+ concurrent

Security & Compliance

SOC 2 Compliance (Type I → Type II)

DPA/DPIA templates

EU/US data residency

Per-tenant policy

Financials & Use of Proceeds

Raising $1M to:
  • • Reliability + Product
  • • Wedge GTM Infrastructure
  • • Sales & Marketing
Milestones (18–24 mo):
  • • 6+ lighthouse wins → 12–18 paying logos
  • • SOC 2 Type II
  • • EU/US residency
  • • Profitability ~month 30

Final Note

The talented Bertix team has 20+ years of successful experience in ecommerce & IT, with PhDs in AI.

They have already passed due diligence, and Bertix is a high-value, trustworthy investment with a proven track record.