Stop losing customers to hold times. Bertix handles WISMO, returns, refunds, and delivery issues 24/7 — taking action, not just answering questions.
Integrates with the tools you already use
These repetitive inquiries represent 70-90% of your support volume. Bertix handles them autonomously, so your team focuses on what matters.
Customers constantly asking "Where Is My Order?" Bertix pulls tracking info and proactively updates.
Handle return requests, create labels, and process exchanges without human intervention.
Address changes, rescheduling, and delivery issues resolved with carrier API integrations.
Process refunds, check payment status, and resolve billing disputes automatically.
Product fit, sizing, compatibility - answer customer questions to close the sale.
24/7 availability means no lost sales or frustrated customers outside business hours.
Let shoppers message or call directly from your storefront—or from a hosted link you can put in Instagram bio, emails, and campaigns. Customers pick Chat, Voice (WebPhone), or Hybrid. No forms. No friction.
Drop-in script tag. Loads on click. Add Bertix to any page on your storefront in minutes.
A branded {yourbrand}.livecontactcenter.com page you can share in Instagram bio, emails, and campaigns.
Customers choose chat or voice—same operator brain, same outcomes. Let them decide how they want help.
No credit card required
Works great for SMB storefronts and social traffic landing pages.
Most brands deploy Bertix in under 24 hours. No code required, just connect your tools and configure your workflows.
Link your Shopify/WooCommerce store, helpdesk (Zendesk, Freshdesk, Gorgias), shipping providers, and payment systems.
Set up automation rules using our no-code builder. Define how Bertix handles returns, refunds, WISMO, and more.
Activate Bertix voice and web chat operators. They start handling calls and messages immediately.
Track resolution rates, handle times, and customer satisfaction. Bertix learns and improves over time.
While others route calls or generate scripted responses, Bertix actually resolves issues by taking action in your systems.
Bertix doesn't just deflect to agents or send emails. It takes real action: processes refunds, creates return labels, updates addresses, and modifies orders.
Natural conversation with sub-second response times. Supports barge-in so customers can interrupt, just like talking to a human.
Different AI operators handle different tasks. WISMO specialist, returns expert, billing agent — each optimized for their domain.
Live integration with your stack. Pull order status from Shopify, check tracking via carrier APIs, and update your helpdesk — all in real-time during the call.
Bertix integrates with the tools you already use. Connect your storefront, helpdesk, shipping, and payment systems in hours.
See how brands like yours are transforming their customer operations with Bertix.
“We went from drowning in WISMO calls to handling 85% of them automatically. Our support team finally has time for the complex issues that actually need human judgment.”
Head of Customer Experience, Coastal Apparel Co.
“The ROI was obvious within the first week. Bertix processes returns faster than our agents ever could, and customers love the instant resolution. No more waiting 24 hours for a return label.”
Operations Director, Urban Gear Supply
“We were skeptical about AI handling customer calls, but Bertix sounds remarkably natural. Customers often don't realize they're talking to an AI until we tell them. The voice quality is that good.”
CX Manager, Bloom Beauty
“After-hours coverage was a nightmare before Bertix. Now we capture sales from international customers at 3 AM while our team sleeps. It's like having a 24/7 team without the staffing costs.”
Founder, Peak Outdoors
“Integration was surprisingly smooth. We connected Shopify, Gorgias, and Shippo in a single afternoon. The n8n workflows give us complete control over what Bertix can do.”
Tech Lead, Modular Home Goods
“Our CSAT scores improved by 18% after switching to Bertix. Instant answers and immediate action beat long hold times every time. Customers actually compliment our support now.”
VP of Support, FitTech Wearables
Everything you need to know about Bertix and how it can transform your customer operations.
Bertix is an Autonomous Customer Operations Platform (ACOP) that goes beyond answering questions. While chatbots deflect inquiries to human agents, Bertix actually executes workflows end-to-end—processing returns, issuing refunds, updating shipping addresses, and more. Think of it as a fully trained customer operations team that works 24/7.
This means Bertix can fully resolve 70-90% of routine customer calls without any human intervention. The actual rate depends on your specific workflows and the complexity of your operations. Routine inquiries like order tracking, returns processing, and billing questions typically see the highest automation rates. Complex edge cases are seamlessly escalated to your human agents.
Most businesses can go live in as little as 24 hours. The setup involves connecting your existing tools (Shopify, helpdesk, shipping provider, etc.), configuring your workflows via our no-code builder, and testing with a few calls. Our onboarding team guides you through every step for Growth and above plans.
Bertix uses state-of-the-art voice AI with low-latency turn-taking and natural barge-in handling. Customers can interrupt, change topics, and speak naturally—just like with a human agent. The voice quality is meeting-grade, not robotic. We support multiple voice options and can customize the voice persona to match your brand.
Yes. Bertix integrates with 1,200+ tools including Shopify, WooCommerce, Zendesk, Gorgias, Stripe, PayPal, and all major shipping carriers. We use n8n and webhooks for custom integrations. If you have a specific tool, our team can help you connect it—usually within a day.
Bertix pricing is based on minutes used per month. Each plan includes a bundle of minutes, and you only pay overage if you exceed your allocation. There are no per-seat fees, no contracts, and you can upgrade or downgrade anytime. We offer a free Starter tier with 200 minutes so you can try before you commit.
Join the brands that are saving thousands of hours while delivering better customer experiences. Start free, no credit card required.
