Everything you need to get started

Get up and running with Bertix in under 24 hours

1. 1Sign up for a free account (no credit card required)
2. 2Connect your Shopify or WooCommerce store
3. 3Configure your first voice operator
4. 4Set up call routing with your SIP provider
5. 5Go live and monitor your first automated calls

Real-time notifications for call events and actions

• Call started/ended events
• Transcription webhooks
• Action completion notifications
• Error and retry callbacks
• Custom event filtering

// Webhook payload example
{
  "event": "call.completed",
  "call_id": "call_abc123",
  "duration_seconds": 45,
  "resolution": "automated",
  "actions_taken": [
    "order_lookup",
    "tracking_retrieved",
    "sms_sent"
  ]
}

Connect your phone system to Bertix operators

• Standard SIP trunk support
• Twilio, Telnyx, RingCentral compatible
• Call routing and failover
• DID number management
• Call recording settings

// SIP endpoint configuration
{
  "sip_uri": "sip:operator@sip.bertix.ai",
  "transport": "TLS",
  "codec": ["OPUS", "G711"],
  "dtmf_mode": "rfc2833"
}

Build custom workflows with visual automation

• Bertix n8n node library
• Pre-built workflow templates
• Trigger workflows from calls
• Send data to any connected app
• Error handling and retries

// n8n workflow trigger
{
  "nodes": [
    {
      "type": "bertix-trigger",
      "parameters": {
        "event": "intent.detected",
        "intent": "returns.initiate"
      }
    },
    {
      "type": "shopify",
      "parameters": {
        "operation": "createRefund"
      }
    }
  ]
}

Full programmatic access to the Bertix platform

• Complete CRUD operations
• Call management endpoints
• Analytics and reporting
• Knowledge base management
• Configuration API

// API request example
curl -X GET "https://api.bertix.ai/v1/calls" \
  -H "Authorization: Bearer your_api_key" \
  -H "Content-Type: application/json"

Client libraries for popular programming languages

• TypeScript/JavaScript SDK
• Python SDK
• Ruby gem
• PHP package
• Go client (coming soon)

// TypeScript SDK usage
import { BertixClient } from '@bertix/sdk';

const bertix = new BertixClient({
  apiKey: process.env.BERTIX_API_KEY
});

const calls = await bertix.calls.list({
  status: 'completed',
  limit: 10
});

Embed Bertix directly on your website with a simple script tag.

• Drop-in script tag
• Chat, Voice, or Hybrid modes
• Customizable styling
• Loads on click (non-blocking)

<!-- Bertix Widget Embed -->
<script
  src="https://widget.livecontactcenter.com/sdk.js"
  data-widget-id="wgt_xxx">
</script>

Create branded chat/voice pages for social bios and campaigns.

• Custom subdomain ({brand}.livecontactcenter.com)
• Share anywhere: Instagram, TikTok, email
• Mobile-optimized
• No installation required

Configure widget appearance and restrict embed domains.

• Custom colors and welcome text
• Avatar and brand identity
• Domain allowlist for security
• Analytics integration