Privacy Policy

We collect information you provide directly to us, including: - Account information (name, email, company name) - Payment information (processed securely via Stripe) - Communication data (support tickets, emails) - Usage data (how you interact with our platform) - Call recordings and transcripts (with consent)

We use the information we collect to: - Provide, maintain, and improve our services - Process transactions and send related information - Send technical notices and support messages - Respond to your comments and questions - Monitor and analyze trends, usage, and activities - Detect, investigate, and prevent fraudulent transactions

Your data is stored securely on servers located in the European Union. We implement appropriate technical and organizational measures to protect your personal information, including: - Encryption in transit and at rest - Regular security audits - Access controls and authentication - Employee training on data protection

We do not sell your personal information. We may share information with: - Service providers who assist in our operations - Professional advisors (lawyers, accountants) - Authorities when required by law - Business partners with your consent

Under the GDPR, you have the right to: - Access your personal data - Rectify inaccurate personal data - Erase your personal data ("right to be forgotten") - Restrict processing of your personal data - Data portability - Object to processing - Withdraw consent at any time To exercise these rights, contact us at privacy@bertix.ai.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Call recordings are retained according to your plan settings (60-365 days).

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

For privacy-related inquiries: Bertina International GmbH Düsseldorf, Germany Email: privacy@bertix.ai Data Protection Officer: dpo@bertix.ai