For years, companies have relied on chatbots and virtual assistants. Yet, one major problem persists: phone calls and customer meetings alone never get the job done. Tasks like issuing RMAs, billing, dispatch, or follow-ups still require human intervention.

This is where Bertix comes in — introducing Autonomous Operators. These are not note-takers, not avatars, not copilots. They are real, cross-channel operators that actually complete the workflows — across phone, meetings, and the web.

Why is Bertix Different?

• Meeting-grade multi-party conversation handling (3+ speakers) with sub-second cognitive response.
• One unified runtime across channels: phone, meetings, and web.
• Real workflow execution: Shopify, Zendesk, Stripe, QuickBooks, and more.
• Instant access: live test lines available in Europe, US, and Canada.

Real Applications in E-commerce:

• Where Is My Order (WISMO) handling.
• End-to-end returns (RMA) with print-ready labels.
• Automatic customer recaps via SMS/email.
• Seamless ticket updates in support systems.

The Outcome for Online Stores:

• 30–40% reduction in support costs per ticket.
• Improved customer satisfaction scores (CSAT/NPS).
• Lower Return Avoided Rate (RAR-30) — preventing unnecessary returns.

Extra Context and Vision:

Bertix's unique runtime and evaluation harness set it apart in an era crowded with "AI copilots" that only summarize meetings or generate notes. By focusing on actual execution — not just conversation — Bertix delivers measurable business impact. With SOC 2 compliance on the roadmap, a proven multi-LLM runtime, and seamless integrations, Bertix is redefining customer operations for the long haul.

Conclusion:

Bertix isn't just another AI tool; it's a full-fledged operator that does the work. The future of customer operations is no longer about summarizing or chatting — it's about autonomous operators that deliver results.