E-commerce faces a huge challenge: returns and "Where Is My Order" (WISMO) requests. Each return can cost a merchant $20–$30, representing a massive operational burden. That's why Bertix has built the first Shopify-focused Autonomous Operator — purpose-built to automate the post-purchase journey.

Key Features for Shopify Merchants:

• Direct integration with Shopify and Zendesk (Phase 1).
• Full RMA processing: authentication, order lookup, return/label creation.
• Automated customer notifications via email/SMS.
• Logistics-ready through EasyPost/Shippo.

Why This Matters:

• Fast ROI: Merchants quickly reduce operating costs.
• Ready to use: No need for developers to stitch APIs or DIY voice stacks.
• First-mover advantage: Bertix is Shopify-first — solving problems where the need is greatest.

Proof of Success:

• Six live Shopify pilots with defined ROI criteria (RAR-30 improvement, reduced AHT, lower handoff rates).
• Live test numbers available in Germany, UK, US, and Canada.
• High margins: Proprietary infra and multi-LLM runtime delivering 70%+ gross margins.

Extra Context and Market Impact:

Shopify merchants often struggle with scaling their support teams as they grow. Bertix removes this bottleneck by providing an out-of-the-box operator that can handle hundreds of calls concurrently, in multiple languages, without sacrificing accuracy or compliance. This approach not only reduces support costs but also transforms customer experience into a growth driver.

Conclusion:

For Shopify stores, Bertix isn't a support assistant — it's an autonomous operator that handles calls, meetings, and workflows end-to-end, without humans in the loop. Merchants can now focus on growth while Bertix takes care of post-purchase operations, ensuring speed, accuracy, and happy customers.